This time of year is when Founders and Operators responsible for choosing and delivering the right tech start coming up for air. Before you dive into solutions mode, take a minute to think. Business Strategy > Tech strategy There is probably a project hanging around from last year. Should you

The emergence of the Operating System or OS has been one of the biggest tech trends of 2022. From Notion to LinkedIn to Integration platforms, everyone is calling their thing the 'insert thing you do' OS. What is an Operating System doing that a System isn't?

We get sold the bells and whistles when what we needed was simple. How did it get this way? When you start out building software you don't know what the end goal looks like. You have a completely skewed view of the needs of businesses and the way

Every brand is trying to find the winning products and then repeat them. But when you upgrade it from the original to a V2 should you just change the existing listing or create a brand-new product? Does it even matter? The short answer is yes it does, let me explain

It is also where typos get made. The last number got dropped off a barcode. You realise there is no audit trail to follow. It is where questions get pinged at you without context. I designed tech stacks with brands, and most were growing from £3M to £300M. So for

They wish they could be like you. But sometimes you'll wish to be where they are and think you need to be like them to get there. You can't, and this week in a design session we had a good reminder as to why you should

I'm documenting what I know for 5-10 minutes each. This is the structure I am using to create a map of ecommerce operations. The processes, technology and the roles of the people who use them: 500+ Ecommerce tools. 420+ Operational processes. 20 Operating models e.g. Pre-Orders and

This one thing that we chose not to do seemed crazy but had a ridiculous payoff for us at Peoplevox. We stopped doing On-site implementation and went 100% remote implementation. This sounds normal now but in 2014 it did not! When we started doing WMS we sold it on-premise and

The Shopify Global ERP Program is a well-intentioned and thought-through piece of Product Marketing and PR to position Shopify as Enterprise. But it is misleading unsuspecting Founders and Operators. The vast majority of Shopify's customer base scales up on Shopify, they don't move across when they&