It is where good data from your customers goes to die. The search is limited. The data can't be pivoted. Before you make your next #channel you need to ask WHY? A busy, frenetic Slack is the symptom of a business that hasn't designed its systems

I've been using the framework below to map the flow of information between systems and teams. It has been useful for visualising gaps in the technology stack and it is remarkable how well-served some functions are versus others. Systems of Record What is the system of record for

This is one of the ultimate lessons in why you should try and show your knowledge rather than tell people about it. The win the first clients for my consulting business I walked them through the end-to-end operational process map I built in Miro. I explained how I'd