Oliver Rhodes (Page 4)

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Stop playing Recommendations Roulette

To answer solution-focused questions, you need to understand where a business is, where it wants to go and what obstacles will prevent them from getting there. People ask questions in communities and forums like: Which ERP should we use? What WMS do you recommend? Do we need an inventory management

Going beyond the Dark Stack with connected Apps

The Dark Stack is where 80% of the work gets done. Slack channels, Google Sheets, Excel files, and Powerpoint reports. It results in meeting overload, hiring admin roles, rework, delayed decisions, and Slack or Teams becoming a dumping ground. The popular solution has been to implement an all-encompassing system of

Realisations from being inside brands advising on tech & ops and collaborating with software vendors to solve problems that aren't easy to fix.

💰 One of the biggest problems inside ecommerce companies is that brands need to invest in tech people or even IT managers and think they can wing it by adding Shopify apps and keeping it simple. The way companies are getting found out on tech, and their delivery capability indicates how

What is a Project Delivery Framework, and how could it help you scale your brand?

Most brands don't have a formal project delivery framework. I realised we needed one in the Summer of 2022 after we spent three months working on tech projects with a brand, and delivery was slower than I'd imagined possible. No accountability, too much going on at

The story behind the stack

Building consumer hardware like e-bikes, e-scooters and other innovative technology need tech stacks for supporting their manufacturing workflows and ecommerce sales channels.

What should a CRM designed for your brand's B2B sales team look like?

The amount of sales and marketing methodologies, processes, tools and technology built for SaaS (software-as-a-service) over the past ten years is mind-blowing. In the B2B software community, this image of the Martech landscape detailing over 8,000 solutions is well known. Off the back of all the mountains of VC

Derisk your major systems change in 2023 by documenting your systems of record first.

You overlook these data types at your peril, so you can use these to create your systems of record map. Customer Data / CRM Inventory Valuation Purchase Orders Supplier CRM / List Products Product & SKU Codes Profit & Loss Balance Sheet Inventory Levels Ecommerce Invoicing Goods Receipt Note Ecommerce Shipments Returns

There is a way to reduce the ticket backlog, but it doesn't involve changing your helpdesk

It is nothing to do with the ticket system you're using. That is the lazy excuse. Shiny tool syndrome tells you that changing the system will fix your issues. If you want to understand the health of your operation, go and work on your support desk on a

Build Apps for Gaps, but first, try SaaS.

A few weeks ago, we penned the NOLO MANIFESTO. I've been in product companies my whole career, and you need to write down what you believe and how you approach problem-solving to keep everyone aligned, even when you're small. This post is about Rule #1: Build

The biggest difference between being employed and working for myself has been that you don't have to think about what someone else expects of you.

I was incredibly lucky to be mentored throughout my 20s and learn a great deal from some great operators. In the second chapter of my career, I have found that it is the absence of a boss that is enabling me to embrace freedom. The fear of going solo was